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Essential Contacts

At City Academy Norwich we work in partnership with students, parents and carers to build a strong relationship so that our students can achieve their best.

One of the most important parts of this partnership is contact between home and the Academy. This guide shows who to contact if you have concerns about your child and how to contact them. We hope this will help you communicate with us so we can work together to support your child.

Who to contact Why? How?
Form Tutor Your child’s Form Tutor will see your child every day in Form Lesson and so is the person in the academy who knows your child best. A Form Tutor is responsible for a class of students and so has the opportunity to really get to know those children. They will be able to discuss your child’s progress and any concerns you may have about your child’s welfare. It is your child’s Form Tutor that you will meet with on the Progress Review Days throughout the year.
  • Ring the academy on 01603 452628 and leave a message with reception that you would like your child’s Form Tutor to call you back.
  • If you are happy to leave details of why you are contacting your child’s Form Tutor this will help them to gather any information they need before ringing back.
  • Please be aware that your child’s Form Tutor is a member of teaching staff so will aim to call you back within 2 working days and that this may be at the end of the academy day due to their teaching commitments.
  • When you speak to your child’s Form Tutor you may want to arrange a meeting to discuss the issues in more detail.
Leader of Year

Your child’s Leader of Year will see your child in assemblies and when they are visiting form groups during Form Lesson, so they will know your child well, but maybe not as well as your child’s Form Tutor. A Leader of Year is responsible for a whole year group so will know all the children but will not be as involved with them as their Form Tutor.

  • Ring the academy on 01603 452628 and leave a message with reception that you would like your child’s Leader of Year to call you back.
  • If you are happy to leave details of why you are contacting your child’s Leader of Year this will help them to gather any information they need before ringing back.
  • Please be aware that your child’s Leader of Year is a member of teaching staff so will aim to call you back within 1 working day and this may be at the end of the academy day due to their teaching commitments.
  • When you speak to your child’s Leader of Year you may want to arrange a meeting to discuss the issue in more detail.
Assistant Vice Principal

Our Form Tutors and Leaders of Year are dedicated to the progress and well-being of our students but sometimes things can go wrong. If you are unhappy with how your issue has been dealt with you can contact the Assistant Vice Principal. The Assistant Vice Principal works closely with the Leaders of Year and so will have knowledge about what is happening across the academy. However, as he is responsible for the all year groups, he will not have detailed knowledge of every child.

  • Ring the academy on 01603 452628 and leave a message with reception that you would like the Assistant Vice Principal to contact you.
  • If you are happy to leave details of why you are contacting the Assistant Vice Principal this will help him to gather any information he needs before ringing back.
  • The Assistant Vice Principal will aim to call you back within one working day.
Vice Principal

The Vice Principal oversees the pastoral work of the academy. If you have a query, comment or complaint about the pastoral system within the academy you can contact the Vice Principal.

  • Ring the academy on 01603 452628 and leave a message with reception that you would like the Vice Principal to contact you.
  • If you are happy to leave details of why you are contacting the Vice Principal this will help her to gather any information she needs before ringing back.
  • The Vice Principal will aim to call you back within one working day.
Principal

The Principal makes every effort to know all the students in the academy but she cannot know them well. The Principal is responsible for the running and development of the whole academy which means she is not normally available to speak to parents/carers. However, she is determined to support all our students so they can achieve their best.

  • Ring the academy on 01603 452628 and leave a message with reception that you have an issue you would like to bring to the attention of the Principal.
  • If you are happy to leave details of why you are contacting the Principal this will help her decide who is best placed to deal with your issue.
  • You will be contacted by a member of staff from academy within one working day.

Emergency Contact: In an emergency please contact Reception on 01603 452628 stating that your call is urgent. Please only do so in a genuine emergency.