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MAP (Mancroft Advice Project)



Early Action – Wellbeing Support for Students and Families.

MAP is delivering their Early Action Project in 3 schools in Norwich. By offering their unique combination of Advice Work, Family Mediation, Youth Work and direct-access to student counselling they aim to have a positive impact on young people’s mental health and on their experience of school at the earliest possible opportunity.

Below are services available to young people in CAN through MAP’s Early Action Project.  There often significant difference in what each offers, which can seem subtle at first. The purpose of this document is to highlight the differences and outcomes each service hopes to achieve, to ensure referrals are both appropriate and effective for the young people and referrers.



Counselling is an opportunity to talk to someone in private who is independent. It’s a chance for students to talk about things that are bothering them – to express themselves in a non-judgemental, confidential space.

Counselling can help young people with:

  • Anxiety

  • Stress

  • Support making difficult decisions difficult decisions

  • Understanding and exploring thoughts and feelings

  • Or just because they don’t know why they feel the way they do.

Students will be offered a first appointment to help them decide if counselling feels right for them. If they decide to go ahead students will be offered a counselling slot /appointment time which will be at the same time each week unless they need to change the times due to lessons being missed, in which case the counsellor will work out different slots. A counselling session usually lasts about 50 minutes; this should work out that each student only miss one lesson per week.


Advice and Advocacy

Our advice workers are not here to judge you or tell you what to do.

We’re here to talk you through what’s on your mind, your options and legal rights so that you can make your own decision based on full and accurate information. Talking to us or any MAP worker is confidential.

Our Advisors are trained to give advice and support on things like:

  • Worries about home or school

  • Plans for your future; help with CVs, employment or education next steps

  • Positive activities

  • Relationships

  • Sexual health

  • Contraception (through the national C-card scheme)

  • Sexuality

  • Money and housing advice for you (and your family if appropriate)

  • Anything else – if we don’t know, we’ll know an organization that does



We’ll support students and parents if they think you’ve been treated unfairly by external agencies. We can double check what you’ve been told elsewhere, help you with complaints or disputes, or come with you to important appointments and help you put your case forward.


We believe you should get the best information and advice at the highest quality, and we hold the Advice Quality Standard (AQS) quality mark for advice and casework.


Family Mediation.

Sometimes students struggle to express to their families how they are feeling and sometimes families find it difficult to communicate their concerns or points of view. MAP’s experienced family mediation worker can support students and their families to have their voices heard and to understand each other’s viewpoints.


Youth Work

Professional youth work is a staple of MAP’s work in Norfolk; we pride ourselves in delivering bespoke positive activities, groups and 1-1 support that focusses on the needs and situation of each young person. Through our youth work we aim to support students to grow in confidence and to become more resilient; to work towards having their voices heard and to learn to build positive relationships with their peers and adults.


At CAN we are proud to deliver all of the following groups for FREE!


  • A Girls’ sports group (currently weekly trampolining)

  • Sounds Bites (A music project for individuals and groups of students,  with support from professional musicians)

  • Home Sounds (Making sound technology and field recording)

  • Mine Craft Mondays (A group of students who enjoy playing Minecraft together on Mondays after school)

  • Buzz  -  An after-school youth group for students with English as an additional language and those with low confidence.
  • We always provide a popular programme of summer of activities for all pupils to attend


Our experienced youth workers look to support individuals to build friendships, develop resilience and to achieve new things through their engagement with us; they are also very knowledgeable about other local groups and activities.


How do students access these services?

Parents can find out more about any of our services by emailing MAP’s Partnership Coordinator Will Mills at:

Students can visit MAP’s workers at the CAN lunchtime Life Zone on Monday and Thursdays in the Atrium; or they can speak first to their head of year or one of the school’s Students Mentors to find out more.